Frequently Asked Questions


I placed an order on F.Steen Designs Website, how long will it take until I receive my order?

Each order is shipped within 2-4 business days from when we receive the order. Orders are shipped from the United States or Canada. The time it will take to arrive will depend on the final destination.


How do I know if my order is shipped?

As soon as your order is shipped we will email you with a tracking number and the carrier we selected to ship your order. If you did not receive your tracking number please feel free to email us or call our customer service department and we will update you on your order.


How Do I track my order from F.Steen Design?

As soon as you receive the tracking number of your shipment, please visit the website of the carrier we selected and track your shipment there.


I received my order and the item is not what I ordered.

If you received the wrong item please contact our customer service department as soon as possible and we will guide you on how to return the watch and we will ship you the new one as soon as the old one is in transit.